The goal of Customer Support is to provide the highest quality support possible, ensuring you receive the maximum benefit from the software, hardware or training you have purchased.
In reality, customer support is provided from multiple points within the C Kent Group. Our Account Executives, Technical Consultants, Customer Support Engineers and supplier partners may all be involved in some level of support.
Your Account Executive seeks to ensure that the software you obtain from C Kent Group provides value to your organization.
Technical Consultants, representing our Professional Services group, provide installation, configuration and tuning assistance as well as product education. In addition, C Kent Group Professional Services can be contracted for a wide variety of custom services to help integrate C Kent Group software into your specific business environment.
Customer Support Engineers represent our Customer Support organization. They are responsible for ensuring the timely resolution of any difficulties or problems you encounter in the installation or use of our products. Customer Support Engineers are well versed in our products, the environments in which they operate and the manner in which they are meant to be used.